Medcor Canada’s technology-enabled healthcare services provide solutions to some of the most urgent and expensive workplace health problems. More than 250,000 worksites use Medcor Canada triage services to help manage injury response, screenings, work clearance, and reporting. All of them can be integrated with the other Medcor Canada services and are compatible with all insurance carriers, brokers, and TPAs.
Triage
24/7 Injury & Illness Triage
When injured or ill workers call Medcor Canada’s triage, they speak with a specially trained health professional who uses our proprietary technology and patented injury and illness assessment methods to make care recommendations.
When injuries need offsite care, we make referrals to preferred providers.
Calls are always recorded to ensure quality and deter fraud, and language interpreters are always available.
This service also integrates with clinics during off hours.
Triage for Employers
How do you handle the injury-reporting and treatment process at your worksites?
Employees who work alone or at small worksites often do not know where to go if they are injured or ill at work. Medcor Canada’s 24/7 injury and illness triage is a pre-claim telehealth solution that navigates callers to the best level of care.
24/7 Injury & Illness Triage is More Than Nurse Triage
Medcor Canada’s telephone triage does not rely on the medical expertise of individual nurses; instead it is a telehealth solution powered by proprietary technology and patented methods to assess injuries and illnesses and recommend the best treatment.
These systems enable Medcor Canada to make consistent care recommendations for the same injury types across locations. Medcor’s technology also increases in-network utilization for serious injuries that do need medical attention offsite; when referrals are needed, we make them to preferred providers.
The signs and symptoms of life-threatening emergencies are also properly assessed. About 1% of callers are directed to seek emergency care, saving lives and preventing potential workplace fatalities.
Injury and illness triage facilitates injury reporting by providing workplaces with a standardized process for how employees should handle workplace injuries.
What’s more, Medcor’s software automatically sends detailed reports after each call. Our client portal gives you access to this data and allows you to run customized injury trend reports or request call recordings.
Ready to give your worksites a consistent injury reporting and evaluation process and save on costs and claims?
Triage for Insurance Carriers and Brokers
Do your customers understand the real value of the products you offer them?
Do you?
REDUCE MEDICAL COSTS
Injury and illness triage reduces the number of incidents that are unnecessarily in the healthcare system. Prompt injury assessment with proprietary technology recommends first aid selfcare for more than 40% of calls.
ONLY ER TRIPS THAT MATTER
Patented assessment methods identify the level of care needed to eliminate unnecessary ER visits. Medcor Canada’s triage system also refers about 1% of cases to 911 annually for real emergencies, saving lives.
IMPROVED CLAIM REPORTING LAG TIME
When triage is implemented across locations, a consistent injury-reporting procedure is established. New incident reports average 80% within 24 hours and 90% within 72 hours. Reduces IBNR loads.
PRODUCTIVITY GAINS
Triage’s real-time data by EDI replaces a significant portion of labor-intensive claim intake functions.
DATA GOLDMINE
Complete, accurate documentation of all incidents and injury trend reports for analysis.
LIMIT COST-SHIFTING TO WORKERS’ COMP
Because injury and illness triage immediately documents the injury cause and the level of care needed, it helps adjusters quickly determine workers’ comp compensability.
LOSS PREVENTION & LOSS REDUCTION
The data that triage collects helps risk engineering and predictive modeling be more effective, and enhances the ability to respond faster to policyholders.
IMPROVED PROFITABILITY
Triage pays for itself and is its own profit center. Aids in account retention. Satisfied clients stay clients.
REDUCED FRAUD ATTEMPTS
All calls are recorded in their entirety.
Injury and illness triage is a telehealth solution beneficial for workplaces anywhere in the U.S. and Canada. It is compatible with all insurance brokers, carriers, captives, pools, groups, and claims administrators. We serve many industries including construction, entertainment, grocery, healthcare, hospitality, manufacturing, restaurant, retail, schools, temp staffing, and transportation.
Ready for a value-add that really is valuable for both you and your clients?
Triage PlusTM
Our customizable Triage Plus service complements injury and illness triage. Triage Plus enhances your strategy for preventing problematic claims by proactively checking in with injured and ill employees.
Want a process to check in with your injured employees?
